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Based on 53 reviews
Jordan Milstead
Jordan Milstead
April 30, 2021.
Michael is one of the best and responsive tech services I know and very knowledgeable! Highly recommended!
Tony Kisielewski
Tony Kisielewski
April 26, 2021.
Mike just done an upgrade to my mac mini and again another great job... Mike is my go to guy when it comes to my computer. My e-mail was hacked and Mike took care of my problem and took the time to show me some of the things that I was doing wrong plus stuff that I should be aware of. "PLUS" he's a US Navy Vet which shows me his love for our country....
Peter Carabetta
Peter Carabetta
April 18, 2021.
Excellent customer service. Michael takes the time to explain exactly what you are wanting to know.. He gives answers in detail and goes step by step if needed.. His fee for his services are very reasonable.. You have appointment options of either meeting in person or over the phone.. Knowing this service is available will definitely help me get through any issues that I have with my laptop.. Keep up the good work.. Thanks..
Peter Carabetta
Peter Carabetta
March 31, 2021.
Michael was extremely helpful.. His service was informative and professional.. I definitely know that if in the future I need help with any issues on my laptop, tablet or cell phone Michael will be my go to guy to have him work on the problems I'm having.. His costs for repairs are affordable.. Thanks Michael for all of you help..
Dottie Clark-Tarr
Dottie Clark-Tarr
February 13, 2021.
Had major issues with my laptop that Dell techs couldn't fix so I called Michael Pearce at TekNow. What a nice, smart and really caring man. I would recommend him to family, friends and anyone that needs tech support.
Thomas Jackson
Thomas Jackson
November 24, 2020.
We have used Michael Pearce of Teknow Services for years to take care of our tech needs. We have found his services to be invaluable and have highly recommended him to our friends who have also been completely satisfied. Along with his expertise, Mike is also a really good guy. You won't be sorry if you use him.
Anthony Ciccone
Anthony Ciccone
November 20, 2020.
Michael (TekNow) is a trusted source for all my computer needs. He has helped me with my personal and company computers with precision. He has always been available and provides attention and understanding to solving my issues. I appreciate all he has done, and continues to do for me. Anyone needing a trusted and dependable service should give him a call.
James Gribbins
James Gribbins
November 2, 2020.
High quality and timely service with a professional results.
Marvin Friedenberg
Marvin Friedenberg
October 20, 2020.
Email attachments not downloading. Contacted MIchael. He's super experienced, knowledgeable, logical, and easy to understand. Found the problem and fixed it immediately. Totally trust him with my device and ability to resolve any problems I'm likely to have. Thank you Michael.

Our Blog

Help! I think I deleted my important file.
First things first. If this file is really important, power down your computer and let a professional take care of it. Following this guide may prevent recovery by a professional.

1- Look in the folder you saved it in

This is an obvious step but just check where you saved the file and open it. See if the file is there.

2- Look in Recently Opened files

Most programs have a way to see your recently opened documents. Check in here and see if any of the recent documents or images are the ones you are looking for. This shows up in Microsoft Word when you open the program, and in other programs you may need to go to File > Open Recent. Not all prorams have this feature but a lot do.

3- Check Recycle Bin

This one may seem obvious but check your Trash or Recycle Bin. When you actually delete a file, it usually goes here before deletion. Most recycle bins are organized without folders, so just a bunch of files. 

4- Search for your file

In Mac you can use Finder and its search feature to locate files, and in Windows you can use the built-in search or a more robust program like Everything by voidtools. Search for the file extension of your document (word files are .doc or .docx, Photoshop is .psd, etc). Then sort the files by Date Modified. You’ll see your file near the top if it’s there. 

5- Search the area

Check the folders above, and some folders just below where you expected your file to be. It could have been dragged into one of the nearby folders.

Contingency

At this point you have done the basics, so if you haven’t found it yet it is time to proceed with data recovery. Data recovery tools can recover files that have been deleted and even ones emptied from the recycle bin, or from a former copy of Windows. There are free or cheap data recovery tools for use at home, slightly more complex ones for local computer shops, and specialists that basically use magic wands or who knows. You pick based on budget and how important the data is.

Help! I think I deleted my important file.

Train Your Employees in Tech
Sometimes we all take it for granted that others have basic knowledge of tech, but it is always important to reiterate this for employees in the workplace that may be unclear on their responsibilities regarding company information. The weakest point of any security system is the human factor. 

Employee Training and Documentation

Make sure people in your company are trained on what is in their role as far as tech is concerned. A lot of employees work with sensitive data everyday, and it helps to give a tour of the dos and don’ts of the role they play in the company. Sometimes it may seem like overkill to have documentation for each role and what to do, but it saves time on training. This means there is a balancing act to how well documented you want each role to be on paper (digital paper of course). It takes time to write documentation but saves time and ensures quality and security. 

Company Policies 

This one is an essential for any company with more than 1 employee in our opinion. The simplest method is to have a single policy that goes over all of your technology policies. It would have a section for password policies, information sharing policies, and company laptop usage policies among others. Users would be required to read and sign this policy each year. Moving up in the formality chain, we have a multi-part signature section with explicit dos and don’ts in legalese.

Regular Training

Some companies use a quick employee training video a few times per year to reiterate security policies and touch on modern-day scams happening in and outside the company. When a company is dealing with storing credit card data or other sensitive info, it can be good to make this type of training material before a yearly signing that they understand the company policy and their role in it. 

Our Views

One of our biggest type of jobs is when a client wasn’t sure on an internal company procedure. Whether that led to a virus on a free movie website, or someone rewiring the networking equipment, we’ve seen a ton of scenarios. We know it’s impossible for us to lay out every possibility for our own company, but some simple internal-use policies are important to make sure accountability is there.

Train Your Employees in Tech

Duplicates Waste Space
So you suspect you have duplicate files? Here is what we do to find the files. Some of these tools are a bit technical, but if you have mid-level skills with computers you’d likely be able to use them. A big warning, if you are about to use any of this to clean up your duplicates, BACK UP YOUR DATA FIRST. 

File Visualizer

These tools can be used to visualize the files on your computer. It ends up giving you a colored map of your computer, with each file being a small square represented in a picture. The bigger the square, the larger the file. You can use these tools to literally see repeating patterns, like when an entire folder is accidentally duplicated. It takes a while to understand the chart, but this tool becomes increasingly useful as you become more able to understand the visualization.

Popular File Visualization tools

Windows: Windirstat Mac: DiskinventoryX Linux: k4dirstat, baobab

Searching Files

Simply doing a search for files is sometimes enough to find large duplicate files. There are methods to do this for Mac, Windows and Linux, but we will focus on the Windows solution we prefer. 

Everything

Search Everything is a small and free program that allows us to search all of the files on our computer by name, similar to a web search but for our files. We could identify duplicate files with Everything by entering “.pdf” into the search prompt. This will display all pdf files, and if we select the column titled “size” then we can sort by size. We would then be able to see all of our PDFs sorted by size, which would show duplicates near each other. If you see a ton of files with the same name and size, you probably found some duplicates. 

Duplicate File Finder

This is a tough category because every duplicate manager has its shortcomings and some are paid while others are free or partially free. It’s hard to know which is actually free this day in age, so we are hesitant to recommend any specific program for doing this. The general idea though, is that these programs scan the files on your computer and compare them to find duplicates. Once it does, it displays them to you and asks which version of the duplicate file you want to keep. This is supposed to be an easy way to remove duplicates, but we have mixed results ranging from catastrophic to excellent, so use this as a last resort.   

Careful Removing Data

Normally we put the recap of the topics here, but in this case we just want to give a reminder. If you are removing parts or all of your data you really need backups. Operating with a safety net will save you from catastrophic losses in a lot of cases. Be safe, have fun.

Duplicates Waste Space